This privacy policy (Policy) sets out how MGA Thermal Pty Ltd ACN 632 657 964 (MGA Thermal or we, our, us) collects and treats your personal information. This Policy refers to Australian privacy law, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

The types of personal information we collect depends on the nature of our engagement with you. Examples of personal information we may collect include, but are not limited to:

1. name;
2. email address;
3. phone number;
4. home or work address;
5. work information (e.g. employer, your role/position, project details);
6. details of your interaction with our digital services and website, such as your IP address and browser type;

We may collect additional information at other times, including when you apply for employment, provide feedback, when you provide information about your personal, employment or business affairs, change your contact or email preference, respond to surveys and/or promotions or provide financial or credit card information.  Additionally, we may also collect any other information you provide while interacting with us.  This Policy does not apply to personal information of our employees. 

We collect, hold and use your personal information so that we can:

1. verify your identity;
2. provide you with products and services, and manage our relationship with you;
3. contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
4. improve our website, products and services, and analyse their use; and
5. comply with our legal obligations and assist government and law enforcement agencies or regulators.

If you do not provide us with your personal information, we may not be able to provide you with our products or services, communicate with you or respond to your enquiries.

We collect personal information from you in a variety of ways, including:

1. when you interact with us electronically or in person;
2. when you access our website or use our products or services;
3. when we provide our products or services to you (or your employer or other organisation); and
4. we may receive personal information from your employer or third parties. If we do, we will protect it as set out in this Policy.

We may collect information about how you access, use and interact with our website, including by using a range of tools such as Google Analytics, Google Ads, or other third-party web analytic tools. 

This includes our use (directly or using third party service providers) of cookies and similar technologies on the website, and automatically recording certain details about your visit via server logs. This data can include region/timezone, time of visit, IP address, pages viewed, browser details and page interactions (e.g. scrolls, clicks and search terms).

We use this information to analyse website traffic, improve your experience and improve our website and services. In the case of Google Ads, the data is used primarily to show personalised advertisements to you on third-party websites across the internet.

You can manage or disable cookies through your browser settings, but this may affect or disable certain website features. You can also change your Google Ad settings (http://www.google.com/settings/ads).Some tools like Google Analytics can continue to collect data without using cookies. If this concerns you, you should not use the website.

We store most personal information about you in computer systems and databases operated by us and our external service providers (e.g. cloud storage or hosting providers).

We implement and maintain processes and security measures designed to protect personal information we hold from misuse, interference, or loss, and from unauthorised access, modification or disclosure. These include:

1. using identity and access management technologies to control access to systems which process or store personal information;
2. using appropriate, industry-leading cloud service providers who maintain robust physical and digital security measures for data storage and hosting; and
3. requiring all employees to comply with internal personal information security policies and keep personal information secure.

We may disclose personal information for the purposes described in this Policy to:

1. our employees and related companies;
2. third party suppliers and service providers (including providers who operate and maintain our website, host our electronic data and service providers who help operate our business, products and services);
3. our existing or potential agents, business partners or professional advisors; and
4. to law enforcement agencies and regulators, or others where required or authorised by law.

We may also disclose or transfer your personal information to a third party in the event of a reorganisation, merger, sale or other transfer of all or a substantial part of our business, including for due diligence purposes. We will do this only if we think the disclosure is reasonably necessary for the transaction, and ensure that the potential purchaser or transferee is subject to written confidentiality obligations.

We may disclose your personal information to recipients outside Australia only when it is necessary to deliver projects or services in those overseas locations.

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to.

We also use your personal information to tailor the advertising displayed to you within our services.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that these recipients handle that information in a manner consistent with the APPs, unless an exception under the Privacy Act applies.

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to cover or contribute to our reasonable costs in providing you with access (e.g. costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you are not satisfied, we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

If you have any questions, comments, requests or concerns, please contact us at: contact@mgathermal.com

We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon posting of the modifications on our website. Please check back from time to time to review our current Privacy Policy.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.